Warranty & Returns

WARRANTY INFORMATION

Warranty Length

• New computer systems include a 1 year (365 day) in-store hardware warranty.
• Used/Refurbished computer systems include a 90 day in-store hardware warranty, unless otherwise specified.
• New computer components include a 90 day warranty, unless otherwise specified.
• Used/Refurbished computer components include a 30 day warranty, unless otherwise specified.
• Computer repairs involving hardware replacement include a 90 day in-store labor warranty.
• Computer repairs not involving hardware replacement include a 30 day in-store labor warranty.

Computer System Warranty

If a piece of hardware within the new or used computer system is found to be defective, Big Byte Computers will repair or replace that part within the system's warranty period. The replaced part may be new or used, of equal or greater performance of the original part. If a replacement part is no longer available, Big Byte Computers will substitute a compatible part or offer a suitable replacement. After repairs are complete, the system will retain its original warranty period. Warranty repair is performed in-store only. On-site or remote repair may be available at additional cost. The warranty will not be extended or renewed unless authorized by Big Byte Computers.

The computer system warranty does not cover the following:

• Cracked, worn, bent, dented, scratched, or abused casings or plastics
• Cracked, scratched, or dented screens
• Loose, broken, or damaged hinges
• Loose, broken, or damaged power jacks
• Broken or damaged ports (such as USB, PS/2, VGA, etc.)
• Missing, broken, or worn keyboard keys
• Damage to any components caused by dropping, damage, or abuse
• Damage to any components caused by excessive dust, dirt, or tobacco build-up
• Damage to any components caused by spilled liquids or water damage
• Damage to any components caused by customer-installed hardware or by the installation of hardware
• Any software problem, such as corrupted or problematic programs, drivers, or settings
• Software, devices, peripherals, accessories, drivers, or files that were added to the computer
• Virus, spyware, malware, or other type of software infection
• Hardware that has been removed from the computer
• Shipping costs of your hardware or components to or from Big Byte Computers

Computer Component Warranty

If an individual component, part, accessory, or peripheral purchased individually (not included in a new or used system) is found to be defective, Big Byte Computers will repair or replace that component within its warranty period. The replaced part may be new or used, of equal or greater performance of the original part. If a replacement part is no longer available, Big Byte Computers can provide a refund in the form of store credit. After repairs are complete, the system will retain its original warranty period. The warranty will not be extended or renewed unless authorized by Big Byte Computers.

Labor Warranty

If work was completed on a computer system that did not solve the original problem stated on the Repair Ticket when the computer was brought in for repair, Big Byte Computers will solve the issue at no cost. The labor warranty does not cover any additional parts that may be needed to solve the problem. The labor warranty does not cover problems that appear from the fixing of another problem. The labor warranty does not cover problems that were not stated on the original Repair Ticket. If the labor included infection removal, the labor warranty only covers the original infection. Warranty repair is performed in-store only. On-site or remote repair may be available at additional cost.

Warranty Replacement Time

Repair or replacement time of a warranty job may vary, depending on the availability of the part, manufacturer of the part, and their warranty policies. Warranty repairs on used computer systems and components may take 1-2 weeks for completion. Warranty repairs on new computer systems and components may take 1-6 weeks for completion, depending on the warranty policy of the manufacturer. Big Byte Computers is not responsible for the replacement times of a product under warranty.

Proof Of Purchase

A valid receipt or invoice is required for all warranty work.

RETURN INFORMATION

New Computer Systems

• New pre-built or “off the shelf” computers can be returned within 3 days of the purchase date for a full refund. A 10% restocking fee applies to these returns.
• New pre-built or “off the shelf” computers can be returned within 7 days of the purchase date for store credit or exchange for another computer.
• New computers that were build-to-order or custom-builds cannot be returned.
• New computers special ordered through another manufacturer, such as Dell or HP, cannot be returned.

A hardware verification must be performed by Big Byte Computers before the return can be processed and refunded. This process can take up to 72 hours to complete, after which a refund can be processed. A new computer cannot be returned if any of the original hardware has been removed, tampered with, or damaged.

Used & Refurbished Computer Systems

• Used and refurbished computers can be returned to Big Byte Computers within 3 days of the purchase date for a full refund. A 10% restocking fee applies to these returns.
• Used and refurbished computers can be returned to Big Byte Computers within 7 days of the purchase date for store credit or exchange for another computer.

A hardware verification must be performed by Big Byte Computers before the return can be processed and refunded. This process can take up to 72 hours to complete, after which a refund can be processed. A used computer cannot be returned if any of the original hardware has been removed, tampered with, or damaged.

New Computer Components

• New parts, components, accessories, or peripherals can be returned within 7 days of a full refund.
• New parts, components, accessories, or peripherals that were special ordered cannot be returned.

For purchases of CPU's, memory, motherboards, hard drives, or video cards, a hardware verification must be performed by Big Byte Computers before the return can be processed and refunded. This process can take up to 72 hours to complete, after which a refund can be processed.

Used & Refurbished Computer Components

• Used or refurbished parts, components, accessories, or peripherals can be returned within 7 days of the purchase date for a full refund.
• Used or refurbished parts, components, accessories, or peripherals that were special ordered cannot be returned.

For purchases of CPU's, memory, motherboards, hard drives, or video cards, a hardware verification must be performed by Big Byte Computers before the return can be processed and refunded. This process can take up to 72 hours to complete, after which a refund can be processed.

Software

• New software that is unopened can be returned within 7 days of the purchase date for a full refund.
• Opened, used, or previously installed software cannot be returned or exchanged.

Labor

Labor performed cannot be refunded, but may be covered by a warranty. See our Warranty Information for details.

Misc

Purchases using a credit or debit card will be refunded to the same card. Card must be present at the time of refund. Purchases using cash will be refunded by cash or check, at the discretion of Big Byte Computers.

Warranty Information last updated 12/07/2011.

Return Policy last updated 04/01/2019.